Refund Policy
Effective Date: July 15, 2025
At Uniport AI, we strive to provide transparent pricing and clear usage metrics so you can manage your AI spend with confidence.
🚫 No Refund on Added Funds
Please note:
All funds added to your Uniport AI account are non-refundable.
This includes:
Prepaid credits
Pay-as-you-go top-ups
Promotional balances (if any)
Once funds are added, they are immediately available for API usage and platform services, and thus cannot be reversed, refunded, or transferred.
⚖️ Fair Billing Practices
We make every effort to ensure:
Clear usage logs
Real-time token and cost tracking in your dashboard
No hidden or recurring fees unless explicitly selected
If you believe there has been an error in billing or platform functionality, you are encouraged to contact us within 7 days of the issue.
🧾 Subscription Refunds (if applicable)
If Uniport offers monthly or yearly subscriptions in the future:
Subscriptions are billed in advance
Partial refunds will not be issued for unused time if you cancel mid-cycle
You may continue using services until the end of your billing period
📩 Contact
For billing-related questions or disputes: Email: support@uniportai.site Portal: https://uniportai.site
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